Privacy Policy

This Privacy Policy describes how Sclinic medical center (hereinafter “Clinic”, “we”) collects, uses, stores, and protects the personal data of website visitors and patients.

By using our website or contacting us for medical services, you agree to the terms of this Policy.

1. Data We Collect

We may collect the following categories of personal data:

When booking an appointment: first and last name, phone number, selected department and doctor, preferred date and time, additional comments (optional).

When using the contact form: name, phone number, message text.

Automatically: IP address, browser type, visit duration, pages viewed — through cookies and analytics tools.

2. Purpose of Data Processing

Your personal data is processed exclusively for the following purposes: facilitating appointment booking and providing medical services, contacting you to confirm appointments or respond to inquiries, improving our service quality and website performance, and complying with Ukrainian legislation.

3. Legal Basis

Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” dated 01.06.2010 No. 2297-VI and the Law of Ukraine “Fundamentals of Healthcare Legislation of Ukraine”.

The legal basis is your consent (provided when filling out the booking or contact form) and the necessity of fulfilling the medical services agreement.

4. Data Storage and Protection

Your data is stored on secure servers. We implement organizational and technical measures to prevent unauthorized access, modification, disclosure, or destruction of data.

Data is retained for the period necessary to achieve the processing purpose, but not less than the periods established by current legislation for medical records.

5. Disclosure to Third Parties

We do not sell, exchange, or transfer your personal data to third parties, except when necessary for service provision (for example, the Health24 medical information system for appointment management) or as required by Ukrainian law.

6. Cookies

Our website uses cookies to ensure proper functionality, analyze traffic (Google Analytics), and improve user experience. You may disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights

Under Ukrainian law, you have the right to: know about the sources, location, and purpose of processing of your personal data; receive information about the conditions of access to your data; access your personal data; request correction of inaccurate data; request deletion of your data (except in cases provided by law); and withdraw consent to data processing.

To exercise any of these rights, please contact us using the contact details provided on the website.

8. Policy Updates

We reserve the right to modify this Privacy Policy. The current version is always available on this page. We recommend reviewing it periodically.

Last updated: June 2026.